SHIPPING & RETURNS
SHIPPING POLICY
We offer a number of shipping options, just choose which fits you most.
The following chart is based on NIS (New Israeli Shekel) currency.
Domestic (Israel) delivery
SHIPPING METHOD
SHIPPING TIME
SHIPPING CHARGES
Standard
7-21 business days
20 nis or Free Ship for 1200 nis purchases
Express (Doar Mahir)
2-3 business days
55 nis or Free Ship for 1500 nis purchases
International Shipping (All over the World)
SHIPPING METHOD
SHIPPING TIME
SHIPPING CHARGES
Standard
14-31 business days
20 nis or Free Ship for 1200 nis purchases
Express (Eco Post)
7-14 business days
55 nis or Free Ship for 1500 nis purchases
FREE STANDARD Shipping for orders over 1200 nis.
At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. We do not ship on Friday, Saturdays (because it’s Shabbat in Israel) and/or nationally observed Israeli holidays. Paid orders are formed and sent within a week.
International delivery time is 10-45 days. Unfortunately, we are not responsible for the delay of parcels, it depends entirely on the work of the postal services. We hope that your order will reach you in time!
Once shipped, you will receive a Shipment Confirmation email with a tracking number. You can track your order number via 17TRACK Mobile Application or Israel Post website.
If the parcel is returned back due to client's fault (didn’t pick it up at the post office - and it was sent back, unclaimed), the order is considered canceled and in order to still receive it, client need to pay for delivery by mail a second time.
Unfortunately, we are not responsible for parcels lost in the mail.
RETURN & EXCHANGE POLICY
We do not accept returns or refunds once the order is confirmed and the product is sent.
There is no obligation to provide a refund or credit in the following situations:
– You change your mind about an item;
– You bought an item by mistake;
– You do not have sufficient expertise to use an item;
We recommend contacting us for assistance if you experience any issues receiving or our products by email: info@pararukisrael.com